Dolly Worldwide Trades Inc. do value complete customer satisfaction and return or defective claim on items has to be reported within 30 days from the date of invoice of sale, applicable to minimum restocking fee. No products can be returned without receiving RMA # (Return Material Authorization) from our customer care. Non-defective returns will be subject to a 25% restocking charge. All RMA freight costs are the responsibility of the customer. Any unauthorized return or collect shipments will be refused at our location
Customized (printed/ Embroidered) goods, washed or altered products are NOT returnable under any circumstances as they cannot be resold. It’s very important that the product is returned in its original packing only within 30 days of purchase.
Customer must contact the customer service at 1-888 553 6559 at the earliest from date of receipt of goods and obtain authorization before returning product so we can determine the originality of defect and if any restocking fee is applicable. Also we’ll advise you in advance, where to ship the goods for return. Please don't assume all products originate from our address only as we drop ship many products from other locations. If you ship the product to our head office without your return confirmation and again we have to reroute the shipment to its original location, additional freight charges may be applied against your credit for the return.
Please note, we do not consider a product defective if there are loose threads that are part of the manufacturing process and can be easily cut off without altering the originality of the product. For any further concerns, please contact our customer service at toll free 1-888 553 6559, by email firstname.lastname@example.org or in person at our showroom #160 – 11120 Bridgeport Road Richmond BC V6X 1T2.
In no event shall Hospitality Emporium’s liability (whether in contract, tort or otherwise) for damages arising out of, or relating to, a breach of the above express warranty or the sales, delivery, use or performance of the product exceeding the purchase price of the product.
All credit claims for damaged products, sales errors and short shipments should be requested immediately after receiving and verifying your order and no later than 10 business days from invoice date. All requests for proof of delivery must be received within 60 days of the invoice date
Special order items are not returnable other than those that are defective. Special orders that have not been shipped may only be cancelled subject to approval.